Due to the nature of our products, we do not accept returns or offer refunds if a customer changes their mind after they've opened their package(s).
If the package is unopened, you can send it back to our warehouse. Please note that you need to pay for the shipment back.
Note:BLACKHEADHEAVEN will not be held liable to any lost or missing parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
*Our team will inspect and verify the photos before we process a replacement or refund. BLACKHDHEAVEN reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window because your order might have already been processed and shipped out.